Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

The research primarily seeks to understand how supervisor support can directly and indirectly enhance the service innovative behavior (SIB) of flight attendants via work engagement. Moreover, although there has been some on effect group diversity organizational performance, results have not consistent. Thus, this study addresses gap by investigating make variance in relationship between engagement attendants. sample size 242 working at central airport Ho Chi Minh City, Vietnam, taken for study. To test hypotheses, structural equation modeling bootstrapping were employed. This provided an evidence positive nexus perceived SIB. Additionally, shed light a mediation mechanism association attendants’ perception their behavior. Furthermore, tenure job position proved play moderating role Specifically, are more willing exhibit behaviors when homogeneous terms rather than heterogeneous group. empirical contributed management literature broadened understanding activate employees. From managerial perspective, managers should pay attention characteristics employees organizing teamwork. AcknowledgmentThe authors grateful anonymous referees journal extremely useful suggestions improving quality paper.